Toll Free (800) 709-8500 | Ph. (619) 424-0007
Toll Free (800) 709-8500
Ph. (619) 424-0007

FAQ’s

Things you should know

What are the regular business hours?

We are open Monday to Friday 9 am to 5 pm and Saturday 9 am to 2 pm. Our offices are closed on Sundays, but we do deliver on Sundays for an extra fee.

When is the best time to reserve my equipment?

We always recommend that all reservations are made as soon as possible, you do not need to have a final order when you reserve, changes can be made as we get closer to your event. All equipment is subject to availability.

How much deposit is required to reserve my order?

50% deposit is required to confirm all reservations. Please be aware all payments are non refundable.

When is the equipment delivered?

We deliver one day before the event and pick up the next business day. Our standard delivery times are from 9 am to 6 pm, if you need delivery or pick up before or after these times there is an extra fee depending on the times and amount of equipment rented.

What happens if I have to cancel my order, do I get charged for it?

Please refer to our terms of agreement regarding cancellations. All specialty orders will be charged full price.

Do you set up equipment (tables and chairs)?

Yes we do. There is a fee for equipment set up and breakdown. The price on our canopies, dance floors and stage raisers include set up and breakdown fees. Arrangements for Set-up/Take-down should be when you place your order.

What should we do with the dishes, glassware and silverware before we return them?

All dishes, silverware and glassware must be rinsed and placed in the containers in which they were delivered. Please avoid cleaning fees.

What should we do with the linens after use?

All Linens should be shaken clean, no dry cleaning necessary, we take care of the laundry. Linens should be dry to prevent staining and mildew.

What’s your policy on Pick ups?

Items ready for pick-up should be sorted stacked and available to our crew. All china, silver, utensils, etc. should be rinsed, dry, food free placed in the same containers as delivered. A charge will be assessed for all boxes and crates which are damaged or not returned. All breakage, loss and cleaning charges are in addition to rental charges. Tables and chairs must be stacked and ready for pick-up.

What happens if the merchandise is lost or damaged?

The customer assumes responsibility of all equipment rented from the time of delivery to time of pick up. Please be sure equipment is secured from theft and protected from weather. We charge for missing, broken, burned or damaged items.